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EICON NETWORKS AND TELAMON CORPORATION PARTNER TO DELIVER ADSL PRODUCTS TO ISP AND CLEC MARKETS Partnership Results in Lower Cost of Ownership
for ADSL Service Providers MONTREAL, April 2, 2001 - Eicon Networks Corporation, a worldwide provider of secure Internet connectivity products, is expanding its existing relationship with Telamon Corporation to provide a comprehensive product and support solution to Asynchronous Digital Subscriber Line (ADSL) service providers. Both Internet Service Providers (ISPs) and Competitive Local Exchange Carriers (CLECs) stand to benefit from the partnership, which combines Eicon's easy-to-install Diva 2430 SE ADSL Modem with Telamon's "Broadband-To-Go" order management, self-installation kit and help desk services. This package successfully addresses the needs of service providers by reducing installation and support costs which lowers the total cost of ownership and increases profitability. Eicon's Diva 2430 SE offers telecommuters and home office users easy access to the Internet over high-speed broadband lines. The modem's Connect and Surf™ and Point-To-Point Protocol over Ethernet (PPPoE) technologies enable end-users to start surfing at high speed by simply plugging the device into an ADSL line. This auto-configuration feature ensures total installation, eliminating the need for costly on-site technical supervision. No pre-configuration is required. "Eicon and Telamon together have served thousands of customers in the ISDN market. Now Eicon has extended their knowledge of ease-of-use and ease of installation to the ADSL market," said Telamon Corporation's Vice President of Operations, Patricia O'Neal. Additionally, service providers can contract with Telamon for order management and end-user support services. Service providers can market their connectivity solutions, while Telamon's call center will take customers calls on their behalf, close the sale, manage the order through provisioning and ship Diva ADSL modems and a self-install kit directly to the customer. The service provider never needs to handle the inventory. Support calls to service providers are virtually eliminated, further reducing the cost of deployment. For those users who prefer the added security of having a technician walk them through the installation process, help is only a phone call away. By calling Telamon's convenient End-User Installation Help Desk 800 number, end-users have access to personalized installation and technical support. When self-installation is not desirable, or possible, Telamon can also provide professional on-site installation in many locations. "Backed by Telamon's qualified support staff, even non-technical users will breeze through the installation process. We are very pleased that Telamon extends value-added services and fulfillment capabilities to the service provider market for Eicon Networks' ADSL products," said Reuben Shafer, Director of Sales, Service Providers, Americas. About Telamon Corporation About Eicon Networks ### Eicon and Diva are registered trademarks of Eicon Networks Corporation. All other trademarks are the property of their owners. Contacts:
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